Privacy Policy for CUE Sale B.V.

At CUE Sale, accessible from https:/www.cuesale.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by CUE Sale and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@cuesale.com.
Or use the GDPR request form if you need information or removal request.

Placing an order:

  • Company information, name, last name, VAT number
    When you choose for shipping, we will share this data with our carrier.
  • Address, zip/postal code, and city
  • Telephone number. So we can call you when needed.
  • Payment information
    We use the payment system from Mollie.
  • When you pay using iDeal, Bancontact or Giropay, your bank account number will be saved to match your payment with your order.
    Credit card information will be used when you place an order with a credit card.
  • IP-address
    For a safe visit on our website.
  • E-mail address
    We send you all the order information in an email.
  • Our online payment system is controlled by Mollie, all over an SSL encrypted connection.
  • Mollie will collect this information to complete the order:
    Name, bank/credit card information, address. To complete the order.

When you visit our website: (Analytics / Cookies )

  • CUE Sale follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
  • Like any other website, CUE Sale uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
  • Your connection with our website is fully encrypted. All data is going over an SSL encrypted connection.
  • We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

When creating an account:

  • Name and address details, e-mail address, telephone number, shipping address & company information.
    This data is used for sending invoices.

Subscribing to our newsletter:

  • When subscribing to our newsletter we use your name and email address. As noted on the signup page.
    If you want to get products updates please subscribe here.

Using contact forms on our website:

  • In the context of the contact form, you have the possibility to send any data to us. The data is forwarded by our web server via e-mail to our company’s e-mail inbox.